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PhysioVity

Privacy Policy

Last updated: April 2026

PhysioVity ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or use our services. We comply with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India.

1. Information We Collect

We collect the following types of information:

  • Personal Information: Name, phone number, email address, location, age when you book an appointment or contact us.
  • Health Information: Medical condition, symptoms, prior treatments, and reports you voluntarily share for the purpose of consultation.
  • Technical Information: IP address, browser type, device information, pages visited, and time spent — collected automatically via cookies and analytics tools.
  • Communication Records: Messages, calls, WhatsApp conversations, and emails exchanged with us.

2. How We Use Your Information

Your information is used for:

  • Booking and managing your physiotherapy appointments
  • Matching you with appropriate partner clinics and physiotherapists
  • Communicating about your treatment, follow-ups, and reminders
  • Improving our services and website experience
  • Sending relevant updates (you can opt out anytime)
  • Meeting legal and regulatory obligations

3. Sharing Your Information

We share your information only when necessary:

  • Partner Clinics & Physiotherapists: To provide treatment, we share relevant details with the assigned clinic or physiotherapist.
  • Service Providers: Trusted third parties that help us operate (hosting, analytics, SMS/email delivery) — bound by confidentiality agreements.
  • Legal Requirements: When required by law, court order, or to protect rights and safety.

We do not sell your personal or health information to third parties.

4. Data Security

We implement reasonable security measures including encrypted transmission (HTTPS), secure storage, and access controls to protect your information. However, no system is 100% secure. We encourage you not to share sensitive information through unsecured channels.

5. Your Rights

Under the DPDP Act, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate information
  • Request deletion of your data (subject to legal retention requirements)
  • Withdraw consent at any time
  • Nominate another person to exercise these rights on your behalf
  • File a complaint with the Data Protection Board of India

To exercise any of these rights, email us at care@physiovity.com.

6. Cookies & Tracking

We use cookies and similar technologies for analytics (Google Analytics) and website functionality. You can disable cookies in your browser settings, though this may affect site functionality.

7. Data Retention

We retain your personal information only as long as necessary to provide services and meet legal obligations. Health records are retained as per applicable healthcare regulations. Marketing data is deleted upon withdrawal of consent.

8. Children's Privacy

Our services may be booked for minors by their parents or legal guardians. We do not knowingly collect information directly from children under 18 without parental consent.

9. Third-Party Links

Our website may link to third-party sites (social media, partner resources). We are not responsible for the privacy practices of those sites. Review their privacy policies before sharing information.

10. Changes to This Policy

We may update this policy occasionally. Material changes will be communicated via the website or email. Continued use after changes means you accept the updated policy.

11. Contact Us

For privacy questions, data requests, or concerns, contact: